36.15 Education
Institute and coaching-centre interviews ask attendance, pass rate, and fee collection. Enrolment is the vanity metric: a full bench that does not attend, does not pass, and does not pay. These centres are fictional. Do not present the pass rate as a board result.
| KPI | What the number means | Who uses it | Action it drives |
|---|---|---|---|
| Attendance % | Student-days present divided by student-days possible. | Centre head | Low attendance is a call to the student, not a new batch. |
| Pass % | Students passed divided by students who appeared. | Faculty lead | A low pass with high attendance is teaching or the paper, not "they did not come". |
| Fee collection % | Fees collected divided by fees due. | Centre admin | A low rate is a follow-up list. Do not add seats to cover unpaid fees. |
Fictional sample rows. One week of attendance, and one test. Possible student-days are already in the table (students × working days).
| Centre | City | Students | Present days | Possible days | Appeared | Passed | Fee due | Collected |
|---|---|---|---|---|---|---|---|---|
| Pune | Pune | 40 | 180 | 200 | 38 | 30 | ₹80,000 | ₹72,000 |
| Nashik | Nashik | 30 | 120 | 150 | 28 | 26 | ₹60,000 | ₹60,000 |
| Kolhapur | Kolhapur | 25 | 80 | 125 | 20 | 12 | ₹50,000 | ₹30,000 |
| Nagpur | Nagpur | 35 | 140 | 175 | 30 | 24 | ₹70,000 | ₹56,000 |
| Mumbai | Mumbai | 20 | 90 | 100 | 18 | 16 | ₹40,000 | ₹36,000 |
| Sambhaji Nagar | Sambhaji Nagar | 22 | 70 | 110 | 16 | 10 | ₹44,000 | ₹22,000 |
Worked from those rows.
- Students 172. Present 680. Possible 860. Appeared 150. Passed 118. Fee due ₹3,44,000. Collected ₹2,76,000.
- Attendance is 680 ÷ 860 = 79.1%.
- Pass % is 118 ÷ 150 = 78.7%.
- Fee collection is 2,76,000 ÷ 3,44,000 = 80.2%.
Nashik: attendance 120 ÷ 150 = 80.0%, pass 26 ÷ 28 = 92.9%, fees 60,000 ÷ 60,000 = 100%. Pune: attendance 180 ÷ 200 = 90.0%, pass 30 ÷ 38 = 78.9%, fees 72,000 ÷ 80,000 = 90.0%, with the largest enrolment (40).
| Good KPI | Vanity metric | |
|---|---|---|
| From the same rows | Nashik pass 92.9% and fees 100% | Pune 40 students |
| Why | Nashik is smaller and the test result is the best in the file. | Pune wins a headcount contest. Eight of 38 who appeared did not pass, which enrolment does not say. |
What the manager does. The Nashik centre head writes down what the 26 who passed actually practised, and shares that with Pune. The Pune head does not open a second batch because 40 is a round number. Pune attendance is already 90%. The gap is the 8 who appeared and did not pass. Kolhapur is the urgent row: attendance 80 ÷ 125 = 64.0%, pass 12 ÷ 20 = 60.0%, fees 30,000 ÷ 50,000 = 60.0%. Call the absent list before printing a new admission ad.
Ravindra Bagale's Tip
Friends, many students define pass % as "passed divided by enrolled". Do not call a student who did not sit the exam a fail, and do not call them a pass either. Appeared is the denominator. Write it in the title. Got it?
Ravindra Bagale's Tip – मराठी
मित्रांनो, बरेच students pass % ला "passed भागिले enrolled" म्हणतात. जो exam ला बसला नाही त्याला fail म्हणू नका, आणि pass पण म्हणू नका. Appeared हा denominator. Title मध्ये लिहा. समजलं का?
Ravindra Bagale's Tip – हिंदी
दोस्तों, बहुत से students pass % को "passed भाग enrolled" कहते हैं. जो exam में बैठा नहीं उसे fail मत कहो, और pass भी मत कहो. Appeared denominator है. Title में लिखो. समझ आया?